PLEASE READ THIS IMPORTANT INFORMATION
BEFORE OPENING A SUPPORT TICKET...
GENERAL SUPPORT INFO:
Business Hours: Monday to Friday: 0900 to 1700 EST (9:00 AM to 5:00 PM EASTERN)
Support is not available on weekends or on United States national holidays.
Tickets are always handled in the order in which they are received.
Please DO NOT open more than one ticket for your issue. Multiple tickets for the same issue will delay a ticket response.
PLEASE BE CONCISE:
Sometimes you may have a question regarding a product, or maybe you need some direction. Please be sure to provide us with as much detail on your problem as you possibly can.
Statements such as "It doesn't work" or "My site is broken" won't help us resolve your issue, and will delay a quick resolution.
- Have you read the documentation?
- What is the desired outcome, and how does that differ from what you are experiencing?
- In the case of software, can you replicate the issue across different websites or computers?
- What part of the product/software specifically doesn't work?
- What have you tried to resolve the issue?
It sometimes helps to provide screenshots, video, or (in the case of WordPress) admin access to your website. If you think it will help, include links to images, video, or provide login credentials in your support ticket.
Refunds are guaranteed for up to 60 days for most transactions, unless otherwise indicated. You are responsible for knowing the terms of the products you purchase. These terms are clearly listed at the bottom of the secure checkout page at point-of-sale and explained in the sales material. Read these terms carefully! Please do not submit refund requests for products or services that are not eligible for a refund.
In order to ensure a fast response for refund requests; please provide the following information:
- The full product name (you can find this on the receipt)
- PayPal email address used to purchase
Please DO NOT open more than one ticket for your refund request.
If you have multiple products you'd like refunded, please list the transaction IDs for each product in one single ticket. Opening multiple tickets in rapid succession will delay our response, and could get your ticket marked as spam by our spam filter.
Generally, the response time is 1 to 3 business days during normal support volume. Please be advised that refund requests can take up to 7 days to completely process.
You may, at times, be offered products or services as part of an optional exchange program. This program is for your benefit, so please consider it carefully when submitting a refund request.
DISPUTES AND DELAYED RESPONSES:
We strive to ensure no tickets are ever fall through the cracks, however sometimes it can happen for a variety of reasons, usually because your ticket got caught in the spam filter.
Before you open a dispute, please open one new ticket indicating your issue and indicate your desire to dispute, and allow us 1 business day to investigate the issue, and propose a solution. This will give us a chance to take corrective action prior to the dispute. When a dispute is opened in PayPal, the original transaction is locked, and this can delay processing of your refund for up to 14 business days.
We prefer to handle all issues directly so please use our help desk to communicate with us. Please DO NOT use the PayPal dispute resolution center to communicate with us.
SHARING PRODUCT ACCESS:
Sharing your product or delivery access with others is considered theft of services. Our system can detect this sharing, and when caught; you will automatically have your account suspended, and will invalidate the refund guarantee.
Providing feedback on your experience with my help desk and my products will improve your experience. Please provide me with any amount of constructive criticism, praise, product ideas, and/or suggestions on how I can improve the quality of support and my products.
If you are frustrated for any reason, please DO NOT use vulgarity, make threats, or insult me or my support staff. The spam filter will detect this, and mark your ticket as spam. Egregious or gratuitous violations will result in your account and IP being banned from the support desk.
Thank you for your business, and I appreciate you working with my team and I to provide the best customer experience possible.
REMEMBER: You can also get help from the community: create an account at WWW.PROFITHACKERS.COM/FORUM/
For all billing, technical, and support questions, please create a free support account and open a ticket at: